Customer Testimonials

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Google Nov 1, 2021

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Google Oct 31, 2021

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Google Oct 31, 2021

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Google Oct 31, 2021

I’ve wanted a car like this for a long time. The staff was great and they helped me choose the right model . The whole process was great.

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Google Oct 31, 2021

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Google Oct 31, 2021

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Google Oct 30, 2021

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Google Oct 30, 2021

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Google Oct 29, 2021

Great experience & costumer service on point ask for Joaquin Figueroa

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Google Oct 28, 2021

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Google Oct 27, 2021

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Google Oct 27, 2021

Alex and Leo were beyond AMAZING! They both were genuinely friendly and very professional from the beginning to the end. Thank you for blessing my boys & I with a brand new X3. We appreciate y’all!

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Google Oct 26, 2021

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Google Oct 24, 2021

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Google Oct 22, 2021

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Google Oct 20, 2021

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Google Oct 19, 2021

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Google Oct 16, 2021

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Google Oct 16, 2021

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Google Oct 13, 2021

Staff was very helpful and flexible with my visit. It was an extensive service and everything came out as planned with excellent outcome. My X5 is now back to perfect condition and ready for the road. Will definitely go back for my service and maintenance. Thank you!

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Google Oct 11, 2021

Great service!

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Google Oct 9, 2021

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Google Oct 9, 2021

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Google Oct 9, 2021

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Google Oct 9, 2021

Great repair. Quick turnaround.

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Google Oct 8, 2021

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Google Oct 8, 2021

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Google Oct 7, 2021

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Google Oct 6, 2021

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Google Oct 2, 2021

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Google Oct 2, 2021

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Google Oct 2, 2021

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Google Oct 2, 2021

Since I purchased my BMW my salesman Sergio Castillo was wonderful. My vehicle has needed AC parts and at the beginning I had to call and check on the part. But after a couple of calls their service has been excellent. Olivia my service representative explained everything to me and the technician caught on a couple of smaller things that need to be fixed. Over all, a great costumer experience

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Google Sep 28, 2021

Dropped in to have the safety indirection performed and check what additional service vehicle requires. Car was ready within 30 minutes.

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Google Sep 26, 2021

6 days ago , I was hit head on in a motor vehicle accident. My car is demolished. 6 days later I have a New 22' X5. I want to thank Ruben, The Manager & The Financial Officer for thier expertise, empathy, professionalism My family and I are very happy ! Jorge Saldivar New Customer

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Google Sep 26, 2021

Excellent service and the lady that took care of me in BMW North 10 street incAllen was awesome. She should be cloned.

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Google Sep 24, 2021

Bert Ogden BMW is such an amazing dealership!! All of my purchases through them have been great. Patrick the GM and Leo the sales manager never hesitate to help me when I go in. Could not have chosen a better dealership to purchase my vehicles through.

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Google Sep 24, 2021

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Google Sep 24, 2021

Even though we couldn't get together on a vehicle I just had to give a shout out to Ruben Lopez. It was a genuine pleasure to work with him as I found him to be is courteous, prompt, thorough and happy to answer all my questions while providing all of the information that I needed in order to make a purchasing decision. Unfortunately it just didn't work out this time, but if I ever go back Ruben is my guy.

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Google Sep 22, 2021

good job

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Google Sep 21, 2021

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Google Sep 15, 2021

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Google Sep 15, 2021

Horacio Guerra is an awesome sales man!! He went above and beyond and got the suv we wanted!! Thanks for all your help.

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Google Sep 14, 2021

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Google Sep 9, 2021

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Google Sep 5, 2021

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Google Sep 5, 2021

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Google Sep 4, 2021

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Google Sep 3, 2021

Seamless experience! Everyone was very professional and courteous. Love our new BMW!!

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Google Sep 3, 2021

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Google Aug 31, 2021

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Google Aug 29, 2021

Customer service was over the top!! My sales person and finance manager made things very simple, fast, and unique.

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Google Aug 28, 2021

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Google Aug 27, 2021

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Google Aug 26, 2021

Great service from management to sales Noah was my Salesman and he was awesome will be returning

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Google Aug 26, 2021

Amazing experience. Noah was a terrific salesman and the financing side was quick and easy with no haggling.

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Google Aug 25, 2021

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Google Aug 25, 2021

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Google Aug 24, 2021

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Facebook Aug 22, 2021

Excellent customer service. Top of the line.

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Google Aug 20, 2021

great customer service

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Google Aug 15, 2021

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Google Aug 15, 2021

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Google Aug 14, 2021

Very professional... No false promises.... Delivered on everything they said they would.

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Google Aug 10, 2021

My car buying experience at Bert Ogden BMW was like no other before. Ruben Lopez and the finance department made everything quick and easy. Thanks guys!! I look forward to taking possession of my new purchased vehicle when ready!!

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Google Aug 10, 2021

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Google Aug 10, 2021

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Google Aug 8, 2021

Very well pleased! The staff are so warm and accommodating.

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Google Aug 7, 2021

Such a great experience! I’m in love with my new X3! Thank you so much Alex, Irene, and Mario for providing awesome customer service and for answering all my questions/ concerns! I will definitely be recommending you all. 👍🏼

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Facebook Aug 7, 2021

I recommend BMW McAllen because of their awesome front desk personnel who were able to help me with my vehicle.

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Google Aug 5, 2021

Olivia !!! Great service from her !! Loved it smooth fast transaction and service !!!!

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Google Aug 2, 2021

Excelent service, high level customer service...thanks Frank Mejia!!

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Google Jul 31, 2021

Very good service

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Google Jul 31, 2021

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Google Jul 31, 2021

Had the best experience ever! Alex and the rest of the staff were super helpful and made the process as painless as possible.

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Google Jul 30, 2021

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Google Jul 25, 2021

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Google Jul 24, 2021

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Google Jul 21, 2021

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Google Jul 21, 2021

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Google Jul 21, 2021

Olivia was very helpful and knowledgeable. She gave very clear explanation and good recommendation on what to be done and what has been done. Very professional and friendly. Strongly recommend.

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Google Jul 15, 2021

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Google Jul 13, 2021

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Google Jul 11, 2021

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Google Jul 11, 2021

Excellent service, on time, explained everything very well

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Google Jul 11, 2021

Great service!

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Google Jul 7, 2021

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Google Jul 7, 2021

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Facebook Jul 7, 2021

Even though I was a walk in without an appointment, the job was done in a timely matter. I was treated with professionalism.

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Google Jul 7, 2021

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Google Jul 6, 2021

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Google Jul 6, 2021

Thank you to Noah and Patrick for making this a smooth process with my first BMW purchase. I highly recommend going with them for any future purchases.

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Google Jul 4, 2021

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Google Jul 3, 2021

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Google Jul 2, 2021

Excellent service and attention to detail.

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Google Jul 2, 2021

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DealerRater Feb 27, 2020

Awesome experience with Joaquin Fernandez! Highly recommend..great consumer service and attention to detail. I get my truck washed any time for free with no wait time and even have pick and drop off services which is so convenient.

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DealerRater Sep 3, 2019

Congrats to the entire service team at Bert Ogden BMW McAllen. The team is very efficient, polite and professional. I recently moved from another state and have an older model BMW but the staff continues to make me feel welcomed. Makes me even think about upgrading to a newer model, thank you Mr. Edson. Keep up the great work, I appreciate all the help.

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DealerRater Jul 1, 2019

Worry free, no time wasted and extremely pleasant while being helpful: I don't even worry about my car anymore because I know that should something go wrong I can count on FRANK at parts and services to fix it. They know my time is valuable so Frank always makes sure the problem is resolved in a timely manner so I don't have to take time off of work. The best part is that they will pick up my car wherever it is and either lend me a car or pick/drop me off where I need to be. ...

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DealerRater Apr 12, 2019

Vanessa at the service department is great and she is very caring towards the customer , Gabriel at sales provides great customer service as well , I recommend both of them

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