Horacio Guerra is an awesome sales man!! He went above and beyond and got the suv we wanted!! Thanks for all your help.
Seamless experience! Everyone was very professional and courteous. Love our new BMW!!
Customer service was over the top!! My sales person and finance manager made things very simple, fast, and unique.
Great service from management to sales Noah was my Salesman and he was awesome will be returning
Amazing experience. Noah was a terrific salesman and the financing side was quick and easy with no haggling.
Excellent customer service. Top of the line.
great customer service
Very professional... No false promises.... Delivered on everything they said they would.
My car buying experience at Bert Ogden BMW was like no other before. Ruben Lopez and the finance department made everything quick and easy. Thanks guys!! I look forward to taking possession of my new purchased vehicle when ready!!
Very well pleased! The staff are so warm and accommodating.
Such a great experience! I’m in love with my new X3! Thank you so much Alex, Irene, and Mario for providing awesome customer service and for answering all my questions/ concerns! I will definitely be recommending you all. 👍🏼
I recommend BMW McAllen because of their awesome front desk personnel who were able to help me with my vehicle.
Olivia !!! Great service from her !! Loved it smooth fast transaction and service !!!!
Excelent service, high level customer service...thanks Frank Mejia!!
Very good service
Had the best experience ever! Alex and the rest of the staff were super helpful and made the process as painless as possible.
Olivia was very helpful and knowledgeable. She gave very clear explanation and good recommendation on what to be done and what has been done. Very professional and friendly. Strongly recommend.
Excellent service, on time, explained everything very well
Even though I was a walk in without an appointment, the job was done in a timely matter. I was treated with professionalism.
Thank you to Noah and Patrick for making this a smooth process with my first BMW purchase. I highly recommend going with them for any future purchases.
Excellent service and attention to detail.
Amazing customer service! Ruben was so wonderful and helpful with my first BMW purchase! I am from Austin and was having a hard time finding exactly what I wanted. He located a vehicle that was on track to be at his dealership within 20 days that was exactly what I wanted! He sent photos when it arrived and kept in contact throughout the whole experience. I am so thankful for his patience and making this such an easy purchase. I am a lifetime customer. Thanks Bert Ogden BMW!
Good service, staff very polite, friendly service, great customer service. I highly recommend this place!.
It's been over 3-4 years that I have been a customer at BMW of McAllen and I love that I still trust them with my vehicle. The customer service remains the same: efficient, fast, customer centered and the best of it all they respect and value my time. I get a vehicle to use while mine is in their care and I don't even have to request one FRANK remembers how hectic and fast pace my life is and he knows to secure one for me to help me out. OLIVIA is the new addition to the team ...
Frank does great, good job!
Really good customer service from all employees especially from Frank and Jorge thank you so much for your help and patience with me 😊
Very satisfied with their service, great customer interaction and friendly staff, definitely taking my vehicle back to them when service is due
I have been shopping around for a car for several months already and I had not found exactly what I was looking for . Bert Ogden BMW was the one that gave me the best deal for my current car and their service was just excellent. I am very happy with my new car and I highly recommend them and I will be going back again in the future .
Very nice service dept. clean waiting area and restrooms. Will be back.
Great customer service and smooth overall sale. Will highly recommend!
Excellent costumer service
Service department is always top notch!
Excellent Service and Staff! Everyone at the Service Department is very knowledgeable and helpful to ensure the customers are Satisfied. I am very Glad I purchased my BMW at Bert Ogden BMW. The Staff remembers my Name everytime i go for any questions or appointments. I Congratulate Bert Ogden in Keeping Quality Employees that take care of their Customers but Especially CJ Villarreal is Top Notch!
I am a beyond satisfied with the service Joaquin provided since day 1. I stopped by to see a car which was not a fit for me, as I was leaving he provided his information so that i would call him to preorder a car to my liking. A few days later I placed the order on my dream car and honestly I was very iffy that we really never spoke numbers after pre ordering the car. So i would reach out again and again to ask questions and he would assure me that nothing would change on the car price ...
I loved the service they provided including customer service. Only thing that was definitely disappointing was that they were gonna have my car ready until the next day and couldn’t give me a loaner vehicle to move around in. I showed up and they managed to have my car ready. Other than that, everything else was great.
Excellent service from all staff members looking for the customers best interest and taking care of financial interests!!
I am very pleased with the service and my service advisor was very informative and polite.
They are so nice! Great customer service
Go see Miguel
The personal the BMW Bert Ogden Mcallen TX. Customer Services is very professional. Shop and maintenance VERY GOOD JOB. THANK YOU.
Excellent Service the best pricing offered! My sales person was professional articulate and I had confidence in the process. I certainly didn’t feel pressured and it was really a great experience overall. I did extensive research to the surrounding areas to try to find the right vehicle for the right price and I found it here at Bert Ogden BMW. Thank you so much
Awesome experience with Joaquin Fernandez! Highly recommend..great consumer service and attention to detail. I get my truck washed any time for free with no wait time and even have pick and drop off services which is so convenient.
Congrats to the entire service team at Bert Ogden BMW McAllen. The team is very efficient, polite and professional. I recently moved from another state and have an older model BMW but the staff continues to make me feel welcomed. Makes me even think about upgrading to a newer model, thank you Mr. Edson. Keep up the great work, I appreciate all the help.
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