Reviews

Estoy muy enojada.no vuelvo a ir a esa agencia. Me hecharon mentiras. La vendedora gigi es una mentirosa. Me cambiaron mi carro premium por uno basico.me subio el precio y usaron mi gap para enganche sin preguntarme. Yo tenia el 3% y me subio a 9%. Me vieron sola y se aprobecharon de mi.

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I bought my BMW in Houston and have it serviced there. The SALES agents for when you have to get an oil change ect. Are extremely aggressive. I was always explained the processes and put at ease by Olivia (no longer there) then Ana (no longer there) the men that work there are short and create a ton of up sales and when you don’t agree they get passive aggressive and threaten you with a hundred scenarios on how you’re “in danger” the scare tactics and talking down to customers with vehicles that cost under 45k is a ...

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Had to travel a long way to pickup my new car the service was excellent and the salesman were great, most of the business end was handled over my cell phone,all in all Avery pleasant experience

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Had a 10am appointment for an oil change and was told it would be 1 hour, then 2 1/2, finally got my car 4hrs later. Could not be assisted when I called for status because my service person was out. A courtesy call to inform of extended time would have been nice.

I’ve wanted a car like this for a long time. The staff was great and they helped me choose the right model . The whole process was great.

Great experience & costumer service on point ask for Joaquin Figueroa

Alex and Leo were beyond AMAZING! They both were genuinely friendly and very professional from the beginning to the end. Thank you for blessing my boys & I with a brand new X3. We appreciate y’all!

Staff was very helpful and flexible with my visit. It was an extensive service and everything came out as planned with excellent outcome. My X5 is now back to perfect condition and ready for the road. Will definitely go back for my service and maintenance. Thank you!

Great service!

Great repair. Quick turnaround.

Since I purchased my BMW my salesman Sergio Castillo was wonderful. My vehicle has needed AC parts and at the beginning I had to call and check on the part. But after a couple of calls their service has been excellent. Olivia my service representative explained everything to me and the technician caught on a couple of smaller things that need to be fixed. Over all, a great costumer experience

Dropped in to have the safety indirection performed and check what additional service vehicle requires. Car was ready within 30 minutes.

6 days ago , I was hit head on in a motor vehicle accident. My car is demolished. 6 days later I have a New 22' X5. I want to thank Ruben, The Manager & The Financial Officer for thier expertise, empathy, professionalism My family and I are very happy ! Jorge Saldivar New Customer

Excellent service and the lady that took care of me in BMW North 10 street incAllen was awesome. She should be cloned.

Bert Ogden BMW is such an amazing dealership!! All of my purchases through them have been great. Patrick the GM and Leo the sales manager never hesitate to help me when I go in. Could not have chosen a better dealership to purchase my vehicles through.

Even though we couldn't get together on a vehicle I just had to give a shout out to Ruben Lopez. It was a genuine pleasure to work with him as I found him to be is courteous, prompt, thorough and happy to answer all my questions while providing all of the information that I needed in order to make a purchasing decision. Unfortunately it just didn't work out this time, but if I ever go back Ruben is my guy.

good job

Horacio Guerra is an awesome sales man!! He went above and beyond and got the suv we wanted!! Thanks for all your help.

Seamless experience! Everyone was very professional and courteous. Love our new BMW!!

Customer service was over the top!! My sales person and finance manager made things very simple, fast, and unique.

Great service from management to sales Noah was my Salesman and he was awesome will be returning

Amazing experience. Noah was a terrific salesman and the financing side was quick and easy with no haggling.

Excellent customer service. Top of the line.

great customer service

Very professional... No false promises.... Delivered on everything they said they would.

My car buying experience at Bert Ogden BMW was like no other before. Ruben Lopez and the finance department made everything quick and easy. Thanks guys!! I look forward to taking possession of my new purchased vehicle when ready!!

Very well pleased! The staff are so warm and accommodating.

Such a great experience! I’m in love with my new X3! Thank you so much Alex, Irene, and Mario for providing awesome customer service and for answering all my questions/ concerns! I will definitely be recommending you all. 👍🏼

I recommend BMW McAllen because of their awesome front desk personnel who were able to help me with my vehicle.

Olivia !!! Great service from her !! Loved it smooth fast transaction and service !!!!

Excelent service, high level customer service...thanks Frank Mejia!!

Very good service

Had the best experience ever! Alex and the rest of the staff were super helpful and made the process as painless as possible.

Olivia was very helpful and knowledgeable. She gave very clear explanation and good recommendation on what to be done and what has been done. Very professional and friendly. Strongly recommend.

Excellent service, on time, explained everything very well

Great service!

Even though I was a walk in without an appointment, the job was done in a timely matter. I was treated with professionalism.

Thank you to Noah and Patrick for making this a smooth process with my first BMW purchase. I highly recommend going with them for any future purchases.